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Start with the symptom and the exact surface. Do not retry every error with a new key or move a credential to another API.

Authentication and scopes

Diagnose authentication, workspace, tenant, and scope failures.

Idempotency and retries

Distinguish exact replay, payload conflict, safe retry, and unconfirmed mutation.

Events and webhooks

Recover from SSE disconnects, duplicate deliveries, and signature failures.

Memory

Diagnose provider outages, namespace errors, partial results, and hosted-candidate boundaries.

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First five observations

  1. Surface and base URL
  2. HTTP status or returned result status
  3. Contract and package version
  4. Credential type and requested scope, never the credential value
  5. Run, event, delivery, source, or record identifier
Do not paste access tokens, API keys, provider credentials, raw webhook secrets, customer content, or cross-tenant identifiers into support logs.
Last modified on August 14, 2026